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Welcome to Royal Rose Candles

Terms and Conditions for Royal Rose Candles

Effective Date: 07/02/2025

Welcome to Royal Rose Candles. By accessing or using our website, purchasing products, or engaging with our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or purchasing products from us, you agree to the terms and conditions set forth in this document. If you do not agree to these terms, you should not use our website or purchase our products.

2. Product Information

We take great care to ensure that the descriptions and images of our products (handmade candles) on our website are accurate. However, we do not guarantee that the product descriptions, images, or other content are free from errors or omissions.

Our products are handmade, so slight variations in color, scent, and appearance may occur from one batch to another. We reserve the right to modify or discontinue any products at any time without notice.

3. Pricing and Payment

  • Prices: All prices listed on our website are in [currency] and are subject to change without notice. Prices do not include taxes, shipping, or handling fees unless explicitly stated.

  • Payment: We accept payment via credit card, PayPal, and other methods as specified on our checkout page. By submitting an order, you authorize us to charge your chosen payment method for the full amount of your purchase.

  • Sales Tax: Sales tax will be applied to orders based on your shipping address, where applicable, in accordance with state and local tax laws.

4. Orders and Shipping

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase. If there are any issues with your order, we will contact you as soon as possible.

  • Shipping: We ship to UK, and shipping fees will be calculated at checkout. Orders are processed within 5 business days, excluding holidays.

  • Delivery Times: Delivery times vary depending on the shipping method and destination. While we aim to deliver orders within the estimated time frame, we are not responsible for any delays caused by the shipping carrier.

  • International Orders: For international orders, customs duties and taxes may apply, which are the responsibility of the customer.

5. Returns and Exchanges

Due to the nature of our handmade organic candles, we generally do not accept returns or exchanges unless the product is damaged or defective.

  • Damaged or Defective Items: If your item is damaged or defective, please contact us within [insert number of days] days of receiving your order. We will arrange for a replacement or a refund.

  • Non-returnable Items: Due to hygiene reasons, used candles cannot be returned or exchanged unless defective.

6. Product Care and Safety

For optimal safety, we recommend the following guidelines for using our candles:

  • Never leave a burning candle unattended.

  • Keep candles out of reach of children and pets.

  • Trim the wick to 1/4 inch before lighting.

  • Place candles on a heat-resistant surface.

  • Keep candles away from flammable objects and drafts.

We are not responsible for any accidents, injuries, or damages resulting from improper use of our candles.

7. Intellectual Property

All content on this website, including logos, designs, images, text, and product names, are the intellectual property of Royal Rose Candles. You agree not to use, reproduce, or distribute any content from this website without our express written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Royal Rose Candles is not liable for any indirect, incidental, special, or consequential damages arising out of your use of our website or products, including but not limited to any injury or damage caused by our candles.

9. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please check this page periodically for updates. Your continued use of our website after any changes to these terms signifies your acceptance of the revised terms.

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